Return & Refund

DreamBeds Return and Refund Policy: Everything You Need to Know

At DreamBeds, we take pride in delivering high-quality beds tailored to your comfort and style. However, we understand that sometimes things may not go as planned. Whether you’ve received the wrong color, a damaged item, or are looking to upgrade your headboard, we have policies in place to help.

14-Day Return Policy

If you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order. However, the item must be:

✔ In its original packaging

✔ Unused and undamaged

Returns Due to Wrong Colour or Damaged Items

If you have received an item in the wrong color or a damaged product, please get in touch with us as soon as possible. We will arrange a replacement for you at no additional cost.

Bespoke Beds – Please Check Measurements Carefully

For bespoke (custom-made) beds, returns are not always possible. Before placing your order, please ensure that:

✔ You have measured your room and staircase properly

✔ The bed will fit through doors, hallways, and staircases

If you face any issues with fitting, please contact us to discuss potential solutions.

Upgrading Your Headboard? Here’s What You Need to Know

If you decide to upgrade your headboard after purchasing your bed:

✔ Upgraded headboards are non-refundable

✔ However, a replacement option may be available—please contact us to discuss your options

Need Help? Contact Us Anytime!

We’re here to assist you 24/7. If you have any questions regarding returns, refunds, or replacements, reach out to us:

📧 Email: thedreambeds@gmail.com

📞 Phone: 07821511446

💬 24/7 Online Support

At DreamBeds, your satisfaction is our priority. Let us help you find the perfect bed for your home!