DreamBeds Return and Refund Policy: Everything You Need to Know

At DreamBeds, we take pride in delivering high-quality beds tailored to your comfort and style. However, we understand that sometimes things may not go as planned. Whether you’ve received the wrong color, a damaged item, or are looking to upgrade your headboard, we have policies in place to help.

14-Day Return Policy

If you are not completely satisfied with your purchase, you may return it within 14 days of receiving your order. However, the item must be:

✔ In its original packaging

✔ Unused and undamaged

Returns Due to Wrong Colour or Damaged Items

If you have received an item in the wrong color or a damaged product, please get in touch with us as soon as possible. We will arrange a replacement for you at no additional cost.

Bespoke Beds – Please Check Measurements Carefully

For bespoke (custom-made) beds, returns are not always possible. Before placing your order, please ensure that:

✔ You have measured your room and staircase properly

✔ The bed will fit through doors, hallways, and staircases

If you face any issues with fitting, please contact us to discuss potential solutions.

Upgrading Your Headboard? Here’s What You Need to Know

If you decide to upgrade your headboard after purchasing your bed:

✔ Upgraded headboards are non-refundable

✔ However, a replacement option may be available—please contact us to discuss your options

Need Help? Contact Us Anytime!

We’re here to assist you 24/7. If you have any questions regarding returns, refunds, or replacements, reach out to us:

📧 Email: thedreambeds@gmail.com

📞 Phone: 07821511446

💬 24/7 Online Support

At DreamBeds, your satisfaction is our priority. Let us help you find the perfect bed for your home!

Privacy Policy – DreamBeds

At DreamBeds, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, place an order, or contact us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

• Order Details: Information about the products you purchase.

• Communication Data: Emails, messages, or phone calls made to our customer service team.

• Website Usage Data: Information collected through cookies and analytics tools, such as IP addresses, browsing behavior, and device information.

2. How We Use Your Information

We use your information to:

✔ Process and deliver your orders

✔ Communicate with you about your purchases, inquiries, or support requests

✔ Improve our products, services, and website experience

✔ Prevent fraudulent activities and ensure security

✔ Send promotional offers (if you have opted in)

3. How We Protect Your Data

We implement strict security measures to keep your data safe, including encryption, secure servers, and access controls. We do not sell or share your personal information with third parties except when necessary to process payments, fulfill orders, or comply with legal obligations.

4. Cookies and Tracking Technologies

We use cookies and analytics tools to enhance your browsing experience. You can disable cookies through your browser settings, but some website functions may be affected.

5. Third-Party Services

We may share your information with trusted third-party providers, such as:

• Payment processors (to complete transactions)

• Delivery partners (to ship your orders)

• Analytics tools (to improve website performance)

These third parties are required to keep your data secure and use it only for the intended purpose.

6. Your Rights

You have the right to:

✔ Access and review the personal data we hold about you

✔ Request corrections or updates to your information

✔ Opt out of marketing communications at any time

✔ Request the deletion of your data (subject to legal and business requirements)

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us:

📧 Email: thedreambeds@gmail.com

📞 Phone: 07821511446

💬 24/7 Online Support

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page.

Thank you for trusting DreamBeds!

Shipping & Delivery Policy – DreamBeds

At DreamBeds, we strive to ensure a smooth and efficient delivery process for our customers. Please review our shipping and delivery policy below to understand how we handle your orders.

1. Delivery Timeframe

• We use trusted third-party couriers to deliver your orders.

• Orders are typically delivered within a week from the date of dispatch.

• We will provide you with a delivery date and time update so you can plan accordingly.

2. Delivery Service & Charges

✔ Standard Delivery (Free) – Your order will be delivered to your main door at no extra cost.

✔ Upstairs Delivery & Assembly (Extra Charges Apply) – If you require help carrying the bed upstairs or need professional assembly, additional charges will apply. Please contact us for pricing.

✔ Cleaning & Waste Removal (Optional Service) – After assembly, our team can clean up and dispose of packaging materials for an additional fee.

3. Professional Delivery & Assembly Team

• Our expert team ensures your bed is delivered safely.

• If you opt for assembly, our professionals will carefully set up your bed.

• Please make sure your room and staircase have enough space for smooth delivery.

4. Contact & Support

For any delivery-related questions, feel free to reach out to us:

📧 Email: thedreambeds@gmail.com

📞 Phone: 07821511446

💬 24/7 Online Support

Thank you for choosing DreamBeds—we’re committed to delivering comfort straight to your home!

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